Customers
Want Loyal Customers? Teach Them Something New — Here's How Customer Education Programs Elevate Your Business
Many businesses think they can't afford to invest in customer ed programs, the truth is, they can't afford not to. Here's why.
A Great Customer Experience Begins With Great Employee Engagement and Management. Here's Why.
Here are six tips to help leaders boost employee engagement and create great experiences for their customers.
5 Shocking Customer Service Mistakes You're Making Every Day (And How to Fix Them Right Now)
Follow these steps so your organization is fondly remembered by customers long after they have experienced your iconic customer service.
5 Ways Marketers Can Design a Frictionless Customer Experience
The ability to provide a frictionless customer experience is at the heart of a successful D2C business.
4 Ways to Become a Listening Leader Through Authentic Customer Relationships
With so many products in the marketplace, the key to success in an ever-changing digital and competitive landscape is to understand the hearts and minds of your customer
How to Turn a Neutral Business Space Into a Neighborhood Gem
Think Greek in Port St. Lucie, Florida, is an award-winning restaurant whose customers return for both the food and the community. Read how this food truck turned brick and mortar uses creativity to find success.
5 Tips to Win Back Lost Customers
Here are five tips to help you get your old customers back right now.
How to Think Outside Your Industry and Revolutionize the Customer Journey
Follow these four lessons from travel tech startups on revolutionizing the customer journey.
Why Customer Confidence Always Comes First
Using the recent banking crisis as the leading example, we should all step back and remember that customer confidence is the first and foremost thing that matters to us. How we do what we do comes secondary.
How Adela's Country Eatery Makes Big Waves and Yelp's Top 100 Places to Eat
Located in a strip mall in Oahu, Hawaii, Adela's Country Eatery has grown a name for itself beyond its small takeout counter, winning the #5 spot on Yelp's Top 100 Places to Eat.
Revolutionize Your Market Research: How to Use Real-Time Feedback with This Focus Group Style
Focus groups are an excellent means of data collection for business analysis. Here's a guide on how to level them up and get quicker results.
Digital Transformation Is a Must. Here's How the Voice of the Customer Should Help Drive It.
Digital transformation will help your organization survive, but to get it, you need to listen.
4 Ways to Provide Excellent Customer Service
Providing excellent customer service is critical for any business that wants to succeed. Here are a few tips on how to build your business with customer service at the center.
3 Surefire Ways to Extend Your Customer's Shopping Experience
当顾客feel entertained, they stick around longer and spend time discovering more products and spending more cash.
4 Essential Questions Your Market Research Should Always Answer
Do you truly understand your market?