Customer Service
7 Ways to Boost Client Retention and Prepare for Inflation
With inflation up, customers are looking to trim expenses. Here's how to make sure your contract survives.
Why Elevator Pitches Are a Thing of the Past (and What to Do Instead)
Classic elevator pitches are built on principles of brevity and simplification. Let's break them down with a new paradigm in mind.
3 Ways to Connect With Your Customers and Improve Their Experience
Follow these tips to create stronger, long-lasting relationships with your customers.
How to Train Your Customer Support Agents To Provide Better Service
Customer service begins and ends with the way your employees treat browsers and buyers. Make sure everyone in your company has a toolkit and playbook to make a terrific impression.
How the Customer Experience Affects Your Bottom Line
It's vital for every business owner, leader and entrepreneur to understand the intricacies of how customer perception and experience can impact a business's success or failure.
沟通和组织的结合nization
Closet America is all about organization, beauty and joy. It's what they do, and how they do it, and each department works together to create a memorable customer experience.
How to Communicate With Customers About Supply Chain Problems
As delays in the supply chain mount, it's vital that the lines of communication with your customers remain open.
Why Chatbots Failed and the Future of Conversational AI
How can companies use this technology to create relationships with customers and increase sales?
What Working With A-List Celebrities Has Taught Me About Running a Fintech Company
At first glance, the fintech industry has nothing to do with the hospitality and entertainment industry. But a keen entrepreneur should always reflect and take a closer look.
Beyond Corporate Metrics: How to Build Client Satisfaction From the Ground Up
No matter how brilliant your product or service is, you simply won't see maximum growth and business performance if your customer support and client satisfaction are being neglected.
Bringing in That First Sale, Partnership or Investment: A Guide for Startups
How to develop an accurate story that will resonate with customers.
Your Network Is Your Secret Weapon
Why relationships are the most important element of growing a business.
The Power of Having Core Values
From the customer experience, down to the employee experience, owner Brian Batch explains that with a core value of "this is fun for us,' it's important that team members feel happy and supported; which ultimately translates to great consumer experiences as well.
4 Suggestions to Improve Convenience for Consumers
When it comes to ecommerce, customers expect smooth experiences and convenience -- you need to meet those expectations.
Taking Advantage of Going Virtual
What happens when two interior designers from opposite coasts merge somewhere in the middle? Adriele Graham and Elizabeth Berry, the duo behind interior design firm House Meraki, discuss adapting their practices to weather the pandemic.