Customer Service
UAE-Based VIDAVitamins Is Keeping Customers First While Making Inroads Into The Billion-Dollar Multivitamins And Supplements Market
Launched by serial entrepreneur Gusai AlMomani in late 2020, the startup was created with a mission to ease the process of choosing multivitamins and dietary supplements by making use of algorithms driven by artificial intelligence.
How to Turn Your Biggest Detractor Into Your Biggest Brand Ambassador
A bad customer experience can be a chance to turn your harshest critic into your brand's biggest fan. Capitalize on the opportunity through stellar communication and service.
6 Things Businesses Lose When They Can't See 100% of Customer Interactions
Gaps in understanding customer journeys could cost companies revenue, brand loyalty and customer happiness.
Social Media is Here to Stay
Nestled in the crossroads of downtown Kansas City, Missouri, KC Wineworks is not your typical winery.
How to Create Ecommerce Navigation That Increases Sales
When it comes to website design, navigation is often an afterthought, but it's actually beyond vital.
The Importance of Lifelong Learning
Tune in to hear from Josh Campbell, owner of multi-million dollar HVAC company, as he share what leadership means to him, and how developing that leadership in yourself and your team can help your company grow exponentially.
A Chance to Make it Right
Customer experiences aren't always going to be five-star, but it's what you do with those imperfect experiences that matters.
Putting People First in Your Business
When Alissa Bayer first opened Milk + Honey in downtown Austin, TX, she set out to prove that you can take great care of your employees and still be a profitable, successful company.
Consistency That Keeps Customers Coming Back
Brick 3 Pizza Owner Demetri shares the secret behind making food your customers want to eat 6 days a week and managing a staff that welcomes customers in like family.
Mastering the Art of Customer Service
Vadim Nayman, owner of Bagel Master, shares how he believes he can solve any problem without saying no to his customers. He also shares the inside scoop on using social media to stay top of mind.
Using Reviews to Unlock Your Competitive Advantage
Jeff Toiste, author, consultant and trainer, shares ways that business owners can glean insights and learnings from their online reviews, as well as best practices for responding and engaging with reviews.
4 Proven Tips for Creating a Competitive Business Within a Crowded Niche
If your business doesn't stand out, you'll get lost in the noise of your industry.
Getting Back in Touch With Customers
Keene Addington shares his journey from selling his established restaurant chain to returning to his restaurateur roots by founding Tortoise Supper Club, a family-owned restaurant located in downtown Chicago.
'I Was Very Rude': Man Sends Apology Note and $100 Tip to Restaurant Staff for His Behavior
The letter referred to an incident that occurred on July 5 at around 5–6 p.m. The man yelled at Ramsey and her colleague Michelle Kender at the podium and left because the wait was longer than he expected.
Customer Service Is Dead. It's Time to Focus on Building Real Relationships.
For decades, we've associated customer service with having people on the line to answer questions and provide assistance. It's time to change that mentality if you want to see real results.