Customer Service
How Service-Led Firms Can 'Productize' Knowledge & Boost Revenue
Adaptation has always been the name of the game, and one way service-led firms can evolve is by adopting intelligent automation.
7 Ways Small Businesses Can Use SEO to Boost Customer Service and Growth
Most know that increased search engine visibility boosts website traffic, but what are the best ways of applying it to enhance the customer experience?
Let the Other Side Win If You Want to Negotiate a Truly Great Business Deal
Letting the other guy win big now will help you win big later.
5 Ways to Provide a Positive Customer Experience in Ecommerce
Today, consumers have many online shopping options to choose from, making the customer experience a key competitive differentiator for ecommerce companies.
Why Fit In When Your Business Can Stand Out
At the mouth of Monterey Fisherman's Wharf lies Paluca Trattoria, a "coastal chic" restaurant focused on keeping the history and authenticity of its location alive.
The Secret to Retaining Unhappy Customers and Empowering Happy Ones
Here's how to close the feedback loop and enhance your brand in ways you haven't even thought about.
How to Prioritize Customer Service When You're Shortstaffed
Seven ways to shine in a time of workforce shortage
Jeddah-Based Midwam Offers A Fresh Take On Designing And Curating Unique Immersive Experiences
Founded in 2012, Midwam is a Jeddah-based immersive experience design company that specializes in designing and curating unique immersive experiences for organizations and institutions.
4 Reasons to Walk a Mile in Your Customers' Shoes (And How to Do It)
Why you should get your customers' perspectives, and how it will help with the success of your business.
How Apps Are Changing Our Everyday Lives
These days it seems there's an app for everything, but should your business have one?
Building A Successful Omni-Channel Customer Experience Strategy: The How-To
As a business looking to survive and thrive in this dynamic, fast-paced environment, you have to adapt and constantly readjust your value proposition to sustain a competitive advantage.
Why Implementing IT Service Management Is More Crucial Than Ever
The importance of digital tools came to the forefront during the pandemic, and this is the year that you need to live up to your customer's expectations.
The Dos and Don'ts of Dealing With Consumers in the Digital Space
Customers now expect to be in control of their experiences.
25 Ways You Can Turn a One-Time Buyer Into a Repeat Buyer
The most profitable customers are repeat buyers.
Your Speed of Response Affects Your Bottom Line
If you are struggling to gain an edge over your competitors, consider getting better at this one tactic.