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Social Responsibility: The Unexpected Product of a NYC Chocolate Shop
When Rachel Kellner and her husband bought Aigner Chocolates, a longstanding chocolate shop, she brought her values of community and charity to keep the store relevant and successful.
How Home-Packed Lunches Became a Thriving Business
In this episode, "Mexican Mom" Gina Antimo and her husband Jaime Reverté share how they foster a welcoming, family-like environment in their restaurant through customer service and authentic food.
Infusing Sustainability into Your Business Model
Earth & Me owner Kayli Kunkel brought her mission of sustainability to New York City, creating the first ever zero-waste store in Queens. Now, she has her sights set on growth.
How to Grow Your Business With Social Media
Miriam Fried, owner of MF Strong, shares why a solid online presence, including social media and Yelp, is important for starting a business and achieving continued growth.
A Story Behind Every Cookie: Best Damn Cookies's Path to Success
Owners of Best Damn Cookies in New York City explain how fearlessness and collaboration have raised their cookies to the upper echelons of baked goods.
The Major Benefits of Social Media for Small Business Owners
Crystal Media owner Crystal Vilkaitis breaks down the benefits of social media for small business owners, including how to boost sales, exposure, and brand recognition.
Uplifting Other Local Businesses to Help Your Own Business Reach New Heights
Any coffee house can serve drinks and food, but those that serve their community are truly special. Hear from owner Taren Kinebrew on how she uplifts local businesses, fellow entrepreneurs, and the next generation of business owners.
Meet #6 on Yelp's Top 100 Places to Eat: Sunbliss Cafe
In this episode, hear how Sunbliss Café owner Tani Ahmed brought a unique, sunny spin to both her menu and approach to customer service.
How to Turn a Neutral Business Space Into a Neighborhood Gem
Think Greek in Port St. Lucie, Florida, is an award-winning restaurant whose customers return for both the food and the community. Read how this food truck turned brick and mortar uses creativity to find success.
How Adela's Country Eatery Makes Big Waves and Yelp's Top 100 Places to Eat
Located in a strip mall in Oahu, Hawaii, Adela's Country Eatery has grown a name for itself beyond its small takeout counter, winning the #5 spot on Yelp's Top 100 Places to Eat.
The Biggest Small Business Lessons Learned From Owners and Reviewers
Behind the Review celebrates 100 episodes of small business experience, talking about everything from review response to great customer service, to hiring and firing employees.
How Dogpatch Games Wrote the Rulebook for Tabletop Gaming Customer Service
In this episode, hear how Shannon Newton used customer service and event planning to turn Dogpatch Games into a community staple — and more than a board game store.
Putting You in Your Business
Small business owners know that they put their heart and soul into their businesses, but how much of their own personality should shine through?
The Impact of Adding a Personal Touch
Reputation is important for any business, and especially so when selling through an online platform only.
Expecting the Unexpected in Small Business Expansion
First, build—then, expand. Most small business owners dream that their business will become successful enough for them to open another location; that dream came true for Candle Pour owners Misty and Dennis Akers.