Customer Retention
Why the First Call From a Customer Is the Most Important
Research finds that potential customers unhappy with their first experience contacting a company are unlikely to ever return.
Forget Cyber Monday: Here Are the 2015 Holiday Retail Sales Trends
What's clear is that marketers are wasting time and losing customers during the holidays.
'Chase Excellence and the Dollars Will Take Care of Themselves'
There are three questions people ask themselves when they meet you, and the answers will determine whether they do business with you.
Lessons From the Country Band LOCASH That Just Might Increase Your Net Worth
This Entrepreneur contributor had 'The Best Seat in the House' at a recent concert where he learned lessons from music that apply equally to business, and life.
3 Ways to Use Mobile Marketing to Keep Customers Coming Back
Given that 60 percent of the time users spend online is through their mobile devices, establishing a solid mobile presence ensures that your customers always have a piece of your brand at the tip of their fingers.
Never Stop Wooing Your Customers and They Will Never Leave You
The best way to succeed as a brand is for your customers to think of your company as people who are taking care of them.
The Top 7 Customer Retention Tips for Today's Data-Driven Marketers
Customer retention is key to a successful business. Learn how.
3 Ways Customer Data Allows for Pinpoint Marketing
Tracking where potential customers have been online makes for exquisitely targeted advertising.
The 2 Fundamental Things Ecommerce CEOs Should Know About Retaining Customers
Are you making money right now? Do your customers love you? Here's how to find out.
Yes, Believe It: Taylor Swift Is a Customer Retention Expert
The pop star proves she knows her customers and fans.
How to Get Customers to Keep Coming Back
To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
Customer Retention Is No Accident -- How Small Business Can Get It Right
Loyal customers are precious. Identifying the details and creating a system to make sure they're taken care of is key.
4 Pincers for Crushing Your Competition
A Chicago packaging company shows how commitment to its employees and customers has fueled astronomical growth.
5公司告诉我们他们如何Retain Their Best Talent
World Travel Holdings, Aetna, Intuit, Kaplan and Fitwall share their secrets.
How 9 Successful Companies Keep Their Customers
From making customer retention a key performance indicator to testing methodically, these entrepreneurs explain their staying power.