Customer Retention
5 Ways Small-Business Owners Can Improve Customer Retention
Applying these five tips can help mold your daily business routines as well as build your brand image.
3 Tips for Customer Retention
These tips will help you leverage your existing customers to bring in new ones.
How to Build a Brand That Stands the Test of Time
品牌can serve as an incredible asset for customer retention, which should inform the foundation of your philosophy.
5 Ways to Grow the Value of Each of Your Customers
Learn how to get the most out of the customers you already have.
Why Your 'First-Generation' Customers Are the Most Important
Your first generation of customers may have a stronger inherent sense of loyalty to your brand. Make sure you earn it.
The Most Common 10 Reasons Clients Leave (and How to Prevent That)
Show each client the value you provide and do that on a regular basis.
10 Simple Ways to Improve Customer Retention Rates
There should never be a point where you're content enough to stop improving.
The No B.S. Guide to Retaining Customers and Getting More Referrals
Getting customers cost money, keeping customers makes money. Now there is a book that details what works and what doesn't to boost customer retention.
Not Promoting From Within? Ignoring Financial Statements? Don't Be Stupid.
A lot of times, business owners do really dumb things that they would probably tell another business owner not to do.
Do You Have a 'Touchpoint Plan'?
Remember how Anne Hathaway in 'The Intern' tested her company's customer service? Don't let her outcome happen to you.
5 Easy Ways to Improve Client Retention
Does the phrase 'under-promise and over-deliver' mean anything to you?
3 Business Lessons You Don't Want to Learn the Hard Way
Learning from your mistakes is wise. Learning from the mistakes other people make is brilliant.
Dealstorming Will Help You Sell More
Former Yahoo! chief solutions officer and New York Times bestselling author Tim Sanders explains a seven-step dealstorming process that will help you cultivate your customer base.
How to Woo a Client Back After a Misunderstanding
These five effective techniques will help save your biggest accounts after a customer-service disaster.