Customer Relationship
How to Adopt a Coach Mindset With Your Customers to Grow Your Business
Relegating customer success to a separate team of reps is short-sighted. Instead, you should work to implement a coaching model of relationship-building using these practices.
4 Ways to Been Seen as Reliable and Authentic
Authenticity leads to trust. Trust leads to longevity. Longevity leads to a more robust bottom line.
How to Make Your Clients Love Working With You
Managing clients isn't about fast hookups. Aim for more long-term (and more profitable) pair bonding.
When My Company Botched Its New App Rollout, We Learned A Critical Lesson About How to Serve Customers.
Communication is everything.
'What Stands In the Way Becomes the Way'
When you hit an obstacle that's out of your control, view it as a way to improve your business.
The Founders of Tinder and Twitter Knew That to Build Big Buzz, You Have to Start Small
How do you build a community around your company? Andreessen Horowitz investor Andrew Chen has a counterintuitive answer: Don't take it to the masses...yet.
Family Values Could Be the Missing Piece to Total Success in Business Today
When the value of family is at the foundation of everything you do, the business feeds its own growth. If you don't have family, what else is there really? We don't work our business for the sake of working. There must be a bigger reason.
Promote a Culture of Humanity for a Solid Foundation of Success
A story of humanity, respect and leadership.
This Platform Lets Businesses Personalize Their Bond With Customers
Spectrm offers businesses solutions to interact with and learn about their customers in a free and easy conversation.
5 Creative and Fun Relationship Marketing Ideas to Increase Sales Without Selling
Relationship marketing builds loyalty. Show customers that you care about the person and not just the purchase.
Why Alignment Between CX, Marketing and Insights Is Critical to Creating Ongoing Customer Relationships
作为一个品牌,你只和你的一样好last customer interaction.
5 Reasons to Fire a Customer -- Plus 5 Steps to Take Before You Do
Most situations are resolvable, but it's important to know when to go your separate ways.
How Jersey Mike's Subs Grew In 2020: It Began Acting Like a Tech Company
The #7 company on our Franchise 500 list relied on its customer-centric app to survive the pandemic and keep fans fed.
11 Bad Personality Traits Costing You Business
If two businesses are pretty much the same, why would anybody work for or buy from the one run by a jerk?
The 1 Rule You Need to Follow to Authentically Build an Inclusive Brand
Follow Rihanna's advice to win diverse and niche customers.