Designing a More Work-Friendly WorkspaceA company ditches its traditional office for a cost-effective space that better reflects the way it does business.

Traditional offices are no place for modern work. Pharmaceutical giant Lilly knows that well: It enlisted New York-based strategic business consultancy DEGW to advise on a radical redesign of its administrative offices. The changes have involved installing a greater variety of workspaces and upgrading technologies, including implementingwirelessubiquity andVoIP systems.

Indianapolis-based Lilly says the redesign has resulted in significant cost savings while increasing productivity and employee satisfaction. Georgia Collins, managing director at DEGW North America, spoke to us about how Lilly's changes can be applied to small businesses.