This Software Company Can Boost Your Retention RateGainsight, a customer-success management company, helps increase customer retention for small but quickly growing companies.
ByJeff Kauflin•
This story appears in theMarch 2014issue of狗万官方.Subscribe »
Mosthealthcarefacilities do their staff scheduling on paper. OnShift, a software-as-a-service (SaaS) startup that automates the scheduling process for nursing homes and other healthcare facilities, is trying to change that.
Even with sales growing 90 percent annually since 2008, Mark Woodka, CEO of the Cleveland-based company, was obsessed with the thought of customers abandoning his SaaS scheduling program. The management team discussed churn "at every single meeting," fearful that they lacked the manpower to retain their ballooning customer base.
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