客户Satisfaction
Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.
Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.
Frontier Airlines Is Learning the Hard Way That Value Is King
Frontier's debacle in Denver shows that offering the cheapest price is a losing strategy if customers are unhappy with what they bought.
Why Should Millennial Tech Entrepreneurs Concentrate On IoT?
Millennial tech entrepreneurs are growing to take over the market and in no time.
Scope Creep, the Killer of Projects
When a customer's requests for add-ons and changes puts a project manager in an invidious position, scope creep has crept in.
4 Hospitality Trends Entrepreneurs Need To Follow
Know About Hospitality Trends Every Budding Entrepreneur Needs To Follow
You Can't Expand While Your House Is on Fire
Some steps you just don't get to skip, like having a product that works as advertised, at a cost that makes economic sense.
How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season
Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
5 Ways to Turn Your Company Culture Around
If your company is suffering from poor culture and disengaged employees, change the conversation. Here's how.
3 Ecommerce Companies Rocking Their Customer Service
Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
The Key to a Happy, Healthy Relationship With Your Customers
Customer service isn't rocket science, and these tips will help you learn how to deliver it better than your competition.
The 'F-Word' in B2B Relationships
When the customer tells you everything is "fine" it is time be alarmed.
Journeying With Your Customer
Every time a customer touches an organization, it is a 'moment of truth'. This is that moment when an organization can make or break a customer's experience.
Myntra Wakes Up to Reality, To Relaunch Its Website
The How and Why of e-Commerce Giant's U-turn
Why Customers Are Unhappy With Anything Less Than a Perfect Match
As hyper personalization takes over on-demand industries, the equation for superior customer satisfaction becomes more complicated.
Improve Your Great Idea by Listening to What Your Customers Tell You
You need unshakeable confidence to start a business and a lot of humility to make it succeed.