Why Corporate Change Management Often Fails (Hint: It's Not the People)Four key infrastructure components must be addressed in order for change to take hold and last.

In the bookSwitch, Chip and Dan Heath argue that when it comes to lack of change, "What looks like a people problem is often a situation problem." This is what is known as the "Fundamental Attribution Error," where we attribute problems to intrinsic characteristics of someone's personality when really the issue is the environment.

Geary Rummler, author ofImproving Performance: How to Manage the White Space on the Organizational Chart, said my favorite quote about scapegoating people: "When you put good people up against a broken system, the broken system wins almost every time."