How to Handle Employees Who Avoid CriticismThe Ethics Coach handles tackles two big questions: how to deal with employees who resist feedback and how to create a 'mutually beneficial' internship program.

Q:I have an employee who's bright and confident but has a chip on his shoulder that makes him resistant to feedback. What's the best way to talk to him about his work?

A:Arrogance often masks fear. If you haven't established a basis for trust in your relationship, it will be difficult for your employee to see that perceived criticisms are intended to support his success in the company. Though he needs to shift his attitude and learn how to accept feedback, he's not the only one who may need to make a change.