The 3 Ways Respecting Your Team Builds Your BusinessAs leaders do unto employees, so employees do unto customers.

当客户与你接触company and team members, they leave with an impression of what your business stands for and what its values are. If their impression is good, the leave with your product or service, too.

That important impression is created by how your team members treat customers and each other. If they treat others with respect and dignity, the impression is a positive one.

Related:Think You Know Your Company's Core Values? Think Again.

However, most small business leaders don't focus on values. They focus primarily, and often exclusively, on productivity and results. Results and profits are certainly important for any business. But if profits are your company's "reason for being," the work environment is competitive, not cooperative. That environment breeds distrust and selfishness, not respect and teamwork.

When my wife and I have dinner at our favorite restaurant, we experience team members' pride in their work, their team and their company. Team members relish the opportunity to provide great customer service. The food is excellent but our biggest impressions come from the wonderful treatment we get from team members. We feel respected and valued, which is not a common experience in restaurants today!

This restaurant is intentional about both performance and values. They focus equally on serving fabulous food and the experience they provide every customer. Team members know they are expected to be friendly, responsive and accurate in every interaction with customers and with their peers. They do it very well. We've never been disappointed in our experience or our meals.

You have favorite restaurants, coffee houses, gift shops, auto mechanics and such. It is likely that these terrific small businesses have discussed with team members what values they want demonstrated in every interaction. Their values may or may not be written down but leaders coach team members to model those values just the same.

Related:How Intangible Assets Affect Business Value

The greatest influence on a team member's willingness to embrace desired values and behaviors is company leaders modeling those values, coaching those values and celebrating those values in others. Leaders must be positive role models and "champions" of the values and behaviors they want lived in their company's culture.

Leaders must live, communicate and reinforce the company's desired values and behaviors. A great example of small business owners reinforcing desired values can be found on theFarmers & Merchants Bankwebsite. Arecent postby the former bank president explained the bank's humility value. You might enjoy reading previous "declaration of beliefs" posts about their honesty, dedication, and service over self values.

There are three primary ways company values, embraced and lived by leaders and team members daily, build your business.