Customer Relationship
Build-A-Bear Workshop Is Caught Off Guard for Its 'Pay Your Age' Promo and Forced to Turn Away Customers
The company says it experienced 'unprecedented' customer turnout and provides a lesson on preparation for entrepreneurs.
A Founder's Most Important Job Is Staying Connected to the Business
If you think success means you can check out, you've failed already.
Managing Your Customers Through Change
Let's explore how Maintaining Customer Relations Through Change can only satisfy the expectations of the market
12 Ways Your Sales Process Is Alienating People
Getting meetings and closing deals is already hard. You might be making it a lot harder without realizing it.
如何安泰勒and Loft Create Customer Loyalty Through Charitable Efforts
Ann Taylor and Loft build up charities and customer loyalty at the same time -- here's how you can do it, too.
This Is How You Get New Customers to Trust You Right Away
Learn how to use the five types of social proof marketing.
How Do You Find Your First Customers?
The chairman of DocuSign explains how to turn a company's first customers into valuable ambassadors.
Want to Know What Your Customers Really Think? Try Working Side by Side With Them to Solve Problems.
Microsoft sends its developers to work with customers to build technology that solves their biggest pain points.
Customers Flee for a Reason. You Need to Give Them Reasons to Stay.
You have to listen.
Apple's Battery Apology Could Be Its Most Important Ever
It may be the most far-reaching apology Apple has had to make, and it could change the way the company does business.
How I Got Over My Fears About Starting My Company
When the company I was selling for put itself up for sale, I had a choice to make.
Here's What You Should Do to Ensure You are Not Losing Out on Customers
After acquiring customers, the struggle lies in retaining them and making sure that they don't go opting for other players in the field
Why Marie Forleo Says This One Marketing Trick Is So Important
Remember, your customers have a lot to say.
Stop Spending So Much Money on Lead Generation and Do This Instead
Always chasing sales, leads and customers is not the way to grow a business.
The 6 Keys to Quality Customer Service
There's no better way to grow your business than solid, reliable customer service.