Ecommerce Is Growing, But Customers Still Prefer Shopping in StoresEven with increases in delivery time and improved online experiences, people still like to physically buy many types of goods, a new study says.

ByRose Leadem

Opinions expressed by Entrepreneur contributors are their own.

shapecharge |盖蒂图片社

Even with the rise of ecommerce, nothing beats an in-store shopping experience. Aside from books, electronics and office supplies, a majority of people still prefer to shop in a physical store, according to theWalker Sands Future of Retail 2016report.

The report, which surveyed more than 1,400 U.S. consumers, revealed surprising predictions about the growing importance of supply chains and future of retail.

Related:Is the Death of Brick-and-Mortar Retail a Myth?

Although people might prefer to shop in stores, there's been a year-over-year increase in the frequency of online purchases since 2014. Today, nearly a third of consumers say they shop online at least once a week -- a 41 percent increase from two years ago.

Improvements in the supply chain are helping fuel thisgrowth, as consumers demand fast and reliable ways to purchase and receive items. With Amazon and third-party logistics providers improving inventory management practices and fulfillment and delivery procedures, frequent online shoppers expect a variety of shipping options such as same-day and overnight delivery.

The main incentives to shop online today are free shipping, one-day shipping and free returns. Nine in 10 consumers admit that free shipping make them more likely to shop online.

Related:12 Ways to Increase Online Sales

This holiday season, most shoppers (76 percent) plan to do their shipping through theirsmartphonesor tablets because of convenience. Websites such as Amazon and eBay will be the most popular sites, according to a report byAMEX. On average, shoppers -- online and in stores -- are predicted to spend $908 on gifts alone this year, a $69 increase from last year.

As amazing and fast ecommerce and the supply chain have become, more consumers purchase items in-store rather than online. Ninety-two percent of groceries are purchased in stores, followed by 77 percent of consumer packaged goods and 76 percent of clothing and apparel. That doesn't mean peoplewon'tpurchase these items online, however. More than half of polled consumers say they would be willing to do their grocery shopping online. More than a quarter of respondents say they would buy online all other categories, from books to clothing to electronics.

Related:Why the Future of Retail Will Blow Your Mind

Walker Sands predicts that the physical and online shopping worlds will eventually collide. Brick-and-mortar stores are beginning to incorporate mobile technology to improve in-store experiences by offering discounts, coupons and loyalty rewards programs. The agency also predicts virtual reality technology will provide "in-store" ecommerce experiences.

Wavy Line
Rose Leadem is a freelance writer for Entrepreneur.com.

Editor's Pick

Related Topics

Money & Finance

Want to Become a Millionaire? Follow Warren Buffett's 4 Rules.

企业家是不能过度指狗万官方望太多a company exit for their eventual 'win.' Do this instead.

Business Solutions

Learn to Program an AI Chatbot for Your Business in This $30 Course

Get back-to-school savings on this AI coding course.

Business News

'Truly Unprecedented': If You Are Hoping to Score a Lionel Messi Soccer Jersey, You Are Going to Wait a Very Long Time

The soccer superstar's authentic Inter Miami jersey is sold out through October.

Business Ideas

55 Small Business Ideas to Start in 2023

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2023.

Data & Recovery

Get 1TB of Cloud Storage for Life for $119.97 With This Back-to-School Sale

This 1TB Cloud Storage Solution Is Only $119.97 for Back to School

Leadership

This Common Leadership Habit Will Harm Your Credibility. Are You Guilty of It?

As leaders, we're always looking for ways to build credibility among peers and employees. But this easy-to-make mistake can ruin it in an instant.