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In the mad rush to adapt to the new normal imposed by the COVID-19 pandemic, many business leaders realized something about their businesses that is both enlightening and disheartening: They do not work efficiently.
No doubt, they knew this before — especially those that were left flat-footed when the move to the digital-first accelerated. But it took the disruption of the pandemic and the sudden requirements to be all-remote and to optimize for online for these companies to feel the weight of the dual anvils of inefficient processes and outdated technologies they have been carrying.
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