Free Webinar: Best Tips for Customer Care Over Social MediaLearn how your customers are interacting with you over social, and how you can give the best service in return.
Just a few short years ago you could expect a customer to give you a call or send an email if they had a question, problem or some other type customer-service issue.
But the channels with which customers communicate with brands aren't the same as they used to be.
精通科技的客户接触通过社会media—and the rules are completely different. Business owners need to have a strategy for communicating with and exceeding expectations for these customers.
To find out how to provide top-notch customer care over social media, don't miss this free webinar,Customer Care Strategies Using Social Media, presented by Comcast Business and狗万官方. We'll cover the gamut of social interactions—everything from responding to praise, dealing with complaints, how to take conversations offline/private, how to diffuse pile-on, response times and more.
By attending this webinar, you'll learn how to create a full-on customer care process that lets you turn negative comments into positive brand experiences. Additionally, you'll discover how to:
- Cultivate customer loyalty by engaging your audience and serving them through social media.
- Implement a simple, two-step process for determining the validity of complaints, criticism, and feedback, and how to respond the right way.
- Remain authentic and personal while still leveraging social media in a smart, effective way.
- Communicate your core company values and build trust through EVERY customer interaction.
Our expert panelists includeNoah Fleming, speaker, consultant and author ofThe Customer Loyalty Loop;as well as Teresa Ward-Maupin, vice president of customer and digital experience for Comcast Business. Author and business communication expertJill Schiefelbeinwill serve as moderator.
TheCustomer Care Strategies Using Social Mediawebinar will take place live on Friday, Apr 7, 2017 at 9 a.m. PT / 12 p.m. ET.
Click below to sign up today.
