How to Innovate in E-commerceZappos Labs brings startup spirit to an online powerhouse.
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After 14 years and a $1.2 billion acquisition by Amazon,Zapposstill hasn't hung up itsinnovationhat. To sustain a startup-like attitude, in 2009 the Henderson, Nev.-based e-commerce giant launched Zappos Labs, a San Francisco division staffed with 11 full-time employees dedicated to exploring what consumers want out of their shopping experiences, then creating new ways for them to engage on the main site.
导演将年轻的描述Zappos实验室为“testing ground" where the team is given free rein to experiment. By design, the department's budget is flexible. "Our mission is to innovate, and the secret to coming up with real innovations in e-commerce is to treat it like traditional R&D," he says, noting that if money were the objective, the company could just invest in coupon apps and call it a day.
