Cut Costs, Spur Growth and Rejuvenate the Customer Experience Through Digital TransformationImplementers can enhance customer experiences in the wake of the Covid-19 pandemic.
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After a year since the pandemic's beginning, digital transformation (DX) strategies continue to appear near the top of organizations' priority lists, with92% of PTC's State of Industrial Digital Transformationmanufacturing respondents at various stages of their respective digital journeys. Even with some having yet to implement DX into a production environment, it's on their radar.
The pandemic didn't necessarily introduce companies to DX. However, it rapidly accelerated the importance of digital projects seemingly overnight, as69% of companies'board of directors say the effects of Covid-19 have accelerated digital business initiatives. The inability to interact in person and the disruption to business continuity triumphed other top-of-list strategic pain points, as mindsets shifted from "Adopt DX at my own pace," to "How do I implement DX in today?"
