Dish Fined $280 Million for Illegal RobocallsThe company should have known that its third-party call centers were violating federal and state 'do not call' laws, a court found.

ByTom Brant

This story originally appeared onPCMag

via PC Mag

A federal court this week ordered Dish Network to pay $280 million in fines for violating telemarketing rules, including placing robocalls to numbers on the "do not call" list.

The decision is the latest step in a drawn-out case that began in 2009, when a Federal Trade Commission investigation determined that Dish violated FTC rules, which prohibit telemarketing calls to phone numbers on the National Do Not Call Registry. Dish disagrees with the ruling and intends to appeal it,Bloombergreports.

The hefty fine was due in part to Dish's "reckless" use of third-party call centers that it did not vet for compliance with FTC rules, according to U.S. District Judge Sue Myerscough. Dish should have known that its contractors were illegally calling consumers to get them to sign up for TV packages, she said.

"Dish caused millions and millions of violations of the Do Not Call Laws, and Dish has minimized the significance of its own errors in direct telemarketing and steadfastly denied any responsibility for the actions of its [retailers]," Myerscough wrote in herdecision.

Most of the fine will go to the federal government, with $112 million going to California, Illinois, North Carolina and Ohio, which were also plaintiffs in the case. Myerscough found that Dish's contractors made more than 16.2 million illegal calls to residents of those states, but declined to impose the maximum penalty of $500 per call, which would have resulted in an $8.2 billion fine that she called "excessive and in violation of due process."

While the decision does not prevent Dish from engaging in future telemarketing, it outlines specific restrictions the company must abide by to ensure that it does not violate the Do Not Call laws.

Dish disputed the court's findings. "Dish has long taken its compliance with telemarketing laws seriously, has and will continue to maintain rigorous telemarketing compliance policies and procedures, and has topped multiple independent customer service surveys along the way," the company toldBloomberg.

Wavy Line
Tom Brant

News reporter

Tom is PCMag's San Francisco-based news reporter.

Editor's Pick

Related Topics

Growing a Business

We're Now Finding Out The Damaging Results of The Mandated Return to Office — And It's Worse Than We Thought.

Companies knew the mandated return to the office would cause some attrition, however, they were not prepared for the serious problems that would present.

Business Solutions

Learn to Program an AI Chatbot for Your Business in This $30 Course

Get back-to-school savings on this AI coding course.

Money & Finance

Want to Become a Millionaire? Follow Warren Buffett's 4 Rules.

企业家是不能过度指狗万官方望太多a company exit for their eventual 'win.' Do this instead.

Leadership

This Common Leadership Habit Will Harm Your Credibility. Are You Guilty of It?

As leaders, we're always looking for ways to build credibility among peers and employees. But this easy-to-make mistake can ruin it in an instant.

Business News

Netflix is Hiring an AI-Focused Role—and the Starting Salary is up to $900,000

The streaming giant is looking for a leader in its machine learning department.

Data & Recovery

Get 1TB of Cloud Storage for Life for $119.97 With This Back-to-School Sale

This 1TB Cloud Storage Solution Is Only $119.97 for Back to School