Thought Leaders

Tap into advice and insights from some of the business world's foremost thought leaders, and find out what it takes to join them.

领导

Want to Become a Truly Customer-Centric Organization? Take These 5 Transformational Steps Now

If you're taking the initiative to be more customer-centric, these five points from the perspective of a customer service consultant will get you well on your way — while keeping you from making unnecessary detours along the way.

Management

This CEO Became a Better Leader By Harnessing a Practice Traditionalists Ignore

This founder and CEO reveals how she enhanced her leadership potential — and how you can, too.

Marketing

This Is the Unconventional Marketing Tactic Small Businesses Need to Try

If you haven't tried this marketing strategy, your business is missing out on gaining maximum exposure, causing word-of-mouth hype and showing your audience your ingenuity and creativity. Find out what it's all about and how to incorporate it into your business.

领导

What I've Learned Training the Top Hotel Brands in Customer Service

Secrets of customer service as practiced by the greatest Five Star hotels in the world — from the trainer who teaches them.

More Posts on Thought Leaders

Business Culture

How Diagnosing Your Brand Through the Metaphor of Mental Health Can Help You Get Unstuck

Explore how mental health metaphors like schizophrenia, anxiety and depression can illuminate your understanding of your brand, providing actionable insights to elevate your company's clarity and confidence.

领导

6 Common Challenges All Women Entrepreneurs Face (and How to Overcome Them)

Each entrepreneur faces their own hurdles. Here are a few common ones women experience most.

Thought Leaders

Beware The Customer Cliff of Dissatisfaction — or Prepare to Lose Customers Fast

The Cliff of Dissatisfaction in customer service and the customer experience is the precipice where your customers (or prospective customers) lose faith that you can serve them in a timely manner. Here's how to identify it and fix this problem wherever it may occur.

领导

Ready to Take the Leap? Aerin Lauder Shares Advice for Aspiring Entrepreneurs.

Discover the entrepreneurial spirit that runs in the Lauder family as Aerin Lauder shares her grandmother's invaluable lessons and other success tips she's picked up during her career.

Business News

The 38-Year-Old Leader of the AI Revolution Can't Believe It Either – Meet Open AI CEO Sam Altman

Altman is also involved in several other futuristic technology projects.

Thought Leaders

Positivity is Provocative — 3 Ways to Embrace Optimism in a Negative World

How practicing gratitude, releasing negative people from your life and allowing yourself to dream again can reignite your passion for entrepreneurship.

Management

Don't Let an Insecure Boss Stop You From Getting a Raise or Promoted. Here are 3 Tactics to Help You Survive This Tricky Situation.

The more you understand your boss's insecurities, the more you can work with them — and build your own confidence along the way.

Business Models

它不再是关于竞争或合作。This Is the New Force That Is Driving Business Success.

The new book, "The Third Paradigm," discusses how businesses should harness the power of consumers who want a say in creating and improving the products and services they buy.

Employee Experience & Recruiting

Recession Fears Still Haven't Gone Away — Here's How This Strategy Can Save Your Small Business in a Downturn.

Recession fears are on every business owner's mind, which means we all want to get — and keep — more customers. Building strong relationships with them can help protect the small business owner during a downturn, so here's how you can automate this process.

领导

Young Workers Don't Want to Become Managers — and This Study Uncovers the Reason Why.

The average person has no interest in becoming a manager anymore, and the missing middle is putting companies at risk.