Customer Service
想成为一个真正的客户Centric Organization? Take These 5 Transformational Steps Now
If you're taking the initiative to be more customer-centric, these five points from the perspective of a customer service consultant will get you well on your way — while keeping you from making unnecessary detours along the way.
What I've Learned Training the Top Hotel Brands in Customer Service
Secrets of customer service as practiced by the greatest Five Star hotels in the world — from the trainer who teaches them.
Beware The Customer Cliff of Dissatisfaction — or Prepare to Lose Customers Fast
The Cliff of Dissatisfaction in customer service and the customer experience is the precipice where your customers (or prospective customers) lose faith that you can serve them in a timely manner. Here's how to identify it and fix this problem wherever it may occur.
Free Report: How To Grow Your Customer Base By Making Personal Connections
Use this guide to maximize revenue and customer happiness through better communication.
It's No Longer About Competition or Cooperation. This Is the New Force That Is Driving Business Success.
The new book, "The Third Paradigm," discusses how businesses should harness the power of consumers who want a say in creating and improving the products and services they buy.
Recession Fears Still Haven't Gone Away — Here's How This Strategy Can Save Your Small Business in a Downturn.
Recession fears are on every business owner's mind, which means we all want to get — and keep — more customers. Building strong relationships with them can help protect the small business owner during a downturn, so here's how you can automate this process.
10 Expert Principles For Designing Better Customer Service Satisfaction Surveys
Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here's a 10-point consultation that will help you do exactly that through improved customer survey design and proper deployment and follow-up practice.
5 Ways to Implement Lean Principles in Your Business While Achieving Consistent Results
Lean management principles can be applied to many essential parts of a company, including production, supply chain management, customer service and administrative processes
How to Use AI to Drive Growth and Improve Customer Interactions
Artificial intelligence has a transformative impact on the customer experience. Here's how organizations can harness AI to enhance customer interactions and drive growth in their industry.
Expert Advice for Supercharging Your Business's Customer Service Training
Service culture guide Jeff Toister shares his tips on how to provide employees with effective customer service training to impress your customers.
Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal
Empathy can be learned, and these three empathy essentials are a great place to start.
3客户服务专家朗uage Tips to Never Forget
Follow this customer service advice on three customer service issues involving language.
How to Create Customer Love in a Category That People Hate
Ed Evans, CEO of Consumer Cellular, shares his advice for fostering loyalty inside and outside your company.
Your Customers Want to Text You — Why Text Messaging is the New Customer Service Channel Customers Love The Most
There is vast promise and power in this simple, often overlooked way of communicating back and forth with your customers.
We Have an Empathy Crisis on Our Hands. Here's How to Combat the Rising Trend of Poor Customer Service.
Ever wonder why exceptional customer service is becoming an endangered species? Here's how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.