Customer Complaints

Growing a Business

5 Life-Changing Customer Service Secrets You Can Learn From Five-Star Hotels

Dramatically improve the customer service at your business by emulating the great hotels, including The Ritz-Carlton, Four Seasons and Michael Dell's newest ultra-luxury property.

Growth Strategies

Call A Spade A Spade: Meting Out A Valid Criticism Does Not Make You Disloyal To The Spirit Of Entrepreneurship

Just because you are sharing an "unpopular opinion" doesn't mean you are in the wrong. Often, it may put you in the position of being the only right one.

Business News

Taika Watiti Slams Apple's Keyboards After Oscar Win

Apple keyboards make the Oscar-winning director "want to go back to PCs."

Thought Leaders

The 5 Types of People Who Will Complain About Your Business

No matter the exact reason, most customer complaints fall into five basic categories.

Marketing

Customer Service Is Ground Zero For Success

Try these eight best practices to make sure your company develops a 'customer-centric' focus.

Social Media

What Buffer Can Teach Us About Customer Service

Now hiring: A Happiness Hero to be the extraordinary gatekeeper of my business.

Marketing

3 Elements of a Better Customer Experience

Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.

Business News

6 Steps for Handling Social Media Complaints Like a Pro

Learn how to deal with online complaints effectively by remembering a simple acronym.

Business News

People Are Horrified That Facebook's Hidden Inbox Is Hiding Incredibly Important Messages

Users are complaining about not seeing messages from since-deceased family members, people reaching out to help them, and even people contacting them to let them know their friends have died.

Business News

Partiers Beware: Airbnb Will Let Neighbors Complain Online

The home-rental giant announced Monday that the company will begin rolling out a new online comment and complaint feature.

Growing a Business

3 Ways to Reveal the Hidden Causes of Customer Anxiety

Why do shoppers put bent cans of vegetables back on the grocery store shelf? Here are ways to to care for and protect subtle but vital service hygiene.

Growing a Business

Battling Brand Sabotage: The Angry Critic

Only one negative online review can destroy your company's reputation. Here's how to prevent that from happening.

Legal

JustFab: Silicon Valley Sees a Unicorn, Customers See a Trojan Horse

The company's founders have a history of being associated with dubious practices.

Franchise

Subway Reveals It Did Not Act on a Serious Complaint About Jared Fogle in 2011

The complaint was from a former journalist who also took her concerns to the FBI.

Marketing

How to effectively deal with complaining customers

A happy customer will get you more sales than every dime spent on marketing!