U.K. to Investigate Facebook's 'Poorly Communicated' Psych Experiment'We never meant to upset you,' said Facebook's Sheryl Sandberg in an apology that failed to acknowledge the polarizing content of the experiment itself.

ByGeoff Weiss

Opinions expressed by Entrepreneur contributors are their own.

One day after British authorities announced an investigation into aFacebook studythat aimed to manipulate the emotions of 700,000 users, the company's second-in-command, Sheryl Sandberg, offered a measured apology for the controversial experiment.

"It was poorly communicated," Sandbergsaid, speaking in New Delhi on her Lean In campaign. "And for that communication we apologize. We never meant to upset you."

While Sandberg notably failed to apologize for the experiment itself, Facebook will now likely have to answer to British regulators, who are currentlyprobingwhether any British citizens were involved in the study, and whether the anonymity of the pool was maintained, reportsUSA Today.

Related:Tell Us: Will Facebook's Unethical User Experiment Make You Quit?

The U.K. Information Commissioner's Office (ICO) isworkingin conjunction with the Irish Data Protection Commissioner -- where Facebook's European outfit is headquartered,Bloombergreports.

"It's clear that people were upset by this study and we take responsibility for it," Facebook said in a statement to Entrepreneur.com. "We want to do better in the future and are improving our process based on this feedback. The study was done with appropriate protections for people's information and we are happy to answer any questions regulators may have."

Conducted in 2012, the experiment sought to address "the common worry that seeing friends post positive content leads to people feeling negative or left out,"explainedits author, Adam Kramer. Unbeknownst to 700,000 users, the company tweaked feeds to emphasize positive or negative content, ultimately leading to widespread outcry when the study was published last weekend.

Related:Here's Why Your Envy-Inducing Facebook Feed Is All Just a Big Fat Lie (Video)

Wavy Line
Geoff Weiss

Former Staff Writer

Geoff Weiss is a former staff writer at Entrepreneur.com.

Editor's Pick

Related Topics

Business Ideas

55 Small Business Ideas to Start in 2023

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2023.

Business News

Netflix is Hiring an AI-Focused Role—and the Starting Salary is up to $900,000

The streaming giant is looking for a leader in its machine learning department.

Data & Recovery

This $20 Training Bundle Could Help Your Freelance IT Business Grow

Hone your cybersecurity chops with this training bundle.

Growing a Business

Senior Executives Are Falling Behind The Digital Curve — Here's What It Takes to Stay Ahead.

Learn how to stay ahead of the digital curve with the top areas of digital transformation that all corporate leaders should know.