这个创始人内向的人变成了一个数十亿美元如何LeaderThe key is compassion and energy.

Paul English sold Kayak to Priceline in 2012 for $1.8 billion. Now he is reentering the industry withLola, a mobile app that combines AI with human travel agents to plan and book trips. And at both companies, he says, the key to success is the people hehires。

By texting with Lola agents, users can book hotels and flights, get restaurant recommendations and get help with itinerary planning. Were you a fan of travel agents back in the day?
Really back in the day, I used AAA. But I've also used a cruise travel agent,Wayland Travelfor a safari, and, last year, American Express' concierge service in Japan. The trip to Tokyo was motivated by the documentaryJiro Dreams of Sushi。I was obsessed with it -- not because of the sushi, but because of this whole idea of what happens when a human being commits their life toperfection。立即看了这部电影之后,我得到一个couple of friends to go with me. One said she could get us a reservation at Sukiyabashi Jiro. Guaranteed. But at the last minute, her attempt fell through. So I called American Express and asked, "What's the best sushi restaurant in Tokyo?" They gave us a really unique recommendation that I never would have discovered on my own.