Who Our Loyalty Experts Are Loyal ToWe asked our customer service experts about the companies they love and why.

ByEntrepreneur Staff•

It's easy to forget the qualities that forge true customer loyalty. In this hangout, we asked our experts to reveal the companies they feel loyalty to and why. The discussion gets to the heart of retention: meeting needs, solving problems and beating expectations. Watch this short video to learn which companies Brad Smith ofSage North Americaand Ezra Firestone, founder ofSmart Marketerbelieve are doing customer service right.

Related:Staff Training's Surprising Role in Customer Loyalty

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Entrepreneur Staff

Entrepreneur Staff

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