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This Multi-Millionaire Founder Drove an Uber to Learn About Customer ServiceThe details matter.

ByAshlea Halpern•Mar 3, 2017

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This story appears in theMarch 2017issue of狗万官方.Subscribe »

Last year, Paul English signed up to be an Uber driver. As a multimillionaire, he didn't need the money, obviously. He wanted to understand what it's like to be rated.

Related:4 Assumptions Needed to Deliver 5-Star Customer Service

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