How to Really Build LoyaltyHere is a snippet of what's to come out of the leadership and loyalty focused Successful Online Business Conference.
ByCarol Tice•
Opinions expressed by Entrepreneur contributors are their own.
There are a lot of big conferences for bloggers and online business owners...but I'm not at those. I'm at the Successful Online Business Conference -- better known asSOBCon-- in Chicago right now.
SOBCon is an exclusive event limited to 150 participants, quite a few of who are heavy-hitters in the blogging world. Among them are a trio of guys named Chris --Trust Agentsauthor and狗万官方contributorChris Brogan; online marketing and business mavenChris Garrettand world traveler Chris Guillebeau of the hit blogThe Art of Nonconformity.
For me, it's a chance to learn from some of the best and make some personal connections in a more intimate setting than a BlogWorld-type event typically offers. It also costs $900 to register, and that price tag means SOBCon attracts people who're dead-serious about building their business. The theme for this year's event: Leadership and Loyalty.
SOBCon kicked off last night with an evening of drinks, noshes and networking hosted by theSocial Media Club Chicagoat the old-school, glamorous Drake Hotel where I managed to check off meeting two of the three Chrises -- Brogan and Garrett, both of whom are friendly and approachable. This isn't the kind of convention where they're hiding the big guns behind a curtain until they make their presentation...which makes it my kind of event. It was also a chance to meet some of my social-media friends in the flesh for the first time, includingEntrepreneur EquationauthorCarol Roth, conversion expert Derek Halpern ofSocial Triggers, and theFranchise King, Joel Libava.
SOBCon co-founders and social-media thought leadersLiz StraussandTerry Starbuckerintroduced the group to some of the speakers who'll be presenting in the next couple of days, including Brogan, Roth andToday We Are Richauthor Tim Sanders.
A couple of tidbits that stuck with me from this first session:
Leaders get into that position in part by getting to know their audience, Brogan said. "I'm not here to talk at you," he told the crowd. "I'm here to listen to you and get ideas." See if you can guess how loyal the SOBConners were feeling after that introduction.
卡罗尔•罗斯佤邦ved a loyalty card at the audience, and warned that "buy nine get the tenth one free" cards build customer loyalty -- to your loyalty program, not your brand. She'll be talking on Saturday about how to wed customers to your brand instead with better loyalty-building programs.
The bulk of the conference sessions take place Friday and Saturday, so I'll be back Monday with another post about the big takeaways from the rest of the conference. You can check out what's happening as it happens at the Twitter hashtag #SOBCON.
What business conferences will you attend this year?Let us know where you're going, why you chose that event, and what you hope to learn there.