These Are the Most Hated Airlines in the U.S., According to a New ReportSome carriers stand out for all the wrong reasons.
ByAmanda Breen•
For most Americans, air travel isn't exactly synonymous with relaxation and luxury, and after taxpayers gave airlines a $54 million bailout during thepandemic, flying hit a new low.
PerVice, consumer complaints about airline travel and airline performance quadrupled from 2019 to 2022, according to areportby the U.S. Public Interest Research Group. Between不守规矩的乘客andmass cancellations, a lot can — and does — go wrong on a regular basis.
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Although the high demand for air travel is increasing airlines' revenue, customer satisfaction has continued to fall over the past year — and some carriers should be more worried about reputation damage than others, per a new study by data analytics firm J.D. Power reported byCBS News.
"While these drawbacks have not yet put a dent in leisuretravel demand, if this trend continues, travelers will reach a breaking point and some airline brands may be damaged," said Michael Taylor, travel intelligence lead at data analytics firm J.D. Power, in a statement.
J.D. Power调查了7774名乘客飞通讯ercially between March 2022 and March 2023, measuring their satisfaction based on how they rated certain criteria on a 1,000-point scale: making reservations, the check-in and boarding experiences, baggage handling, the quality of the aircraft and staff, in-flight services andcosts and fees.
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Here's what the findings revealed about Americans' least favorite airlines in the U.S.
First/Business class
Best airlines
- JetBlue Airways (893)
- Delta Air Lines (865)
- United Airlines (848)
Worst airlines
- American Airlines (826)
- Alaska Airlines (833)
Premium Economy
Best airlines
- Delta Air Lines (848)
- JetBlue Airways (840)
- 阿拉斯加(823)
Worst airlines
- United Airlines (784)
- American Airlines (821)
Economy/Basic Economy
Best airlines
- Southwest Airlines (827)
- Delta Air Lines (801)
- JetBlue Airways (800)
Worst airlines
- Frontier Airlines (705)
- Spirit Airlines (727)
- American Airlines (764)