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Everyone knows how to have two-way communication. You talk for awhile, then somebody else talks for a while. So why did the FetzerInstitute send its employees to a series of workshops to teach themabout dialogue?
"We were looking for creative ways to work out conflicts,deepen our relationships with each other and generally communicatebetter," explains Wendy Lombard, director of organizationallearning for the 50-person Kalamazoo, Michigan, health-careresearch foundation. After looking over the available communicationcourses, they chose a series of four-day workshops from theDialogue Group,a Laguna Hills, California, consultingfirm.
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