Ensure Customer SatisfactionTry these tips for keeping customers happy.

1. Continually stress the benefits, not the features, of yourproducts or services.

2. Exceed your customer's expectations.

3. Don't focus on price. Point out the total value of yourproducts.

4. Send thank-you notes to your customers expressing yourappreciation for their continued business.

5. Ask customers for feedback--and then follow their advice.

6. Try to greet your customers by name, and remember someimportant information about them.

Excerpted fromGet Smart: 365 Tips To Boost YourEntrepreneurial IQ