Plan On FailingWhen your employees screw up-and they will-how should you deal with it?
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What happens when someone in your organization makes a mistake?Do people trip all over themselves trying to cast blame or do theyfix the problem and move on? InThe Accountability Revolution: AchieveBreakthrough Results in Half the Time!(IMPAQ Publishing),author Mark Samuel recommends "recoveryplanning"-concentrating on correcting problems rather thanpunishing culprits.
Samuel says you should create an environment of safety, notcomfort. Comfortable workers are unlikely to be creative, takerisks or try new things, because that would make themuncomfortable. By contrast, employees who feel safe can embracechange without fear of punishment if they make mistakes.
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