Become A Business DiplomatUse these 8 tactful strategies to diffuse difficult people or situations.
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Use these 8 tactful strageties to diffuse difficult people orsituations.
Some people you meet in business are a pain in the neck. Likethe unyielding client who demands that his project be completedovernight, but lets your bill go unpaid for 90 days. Or the vendorwho promises immediate door-to-door delivery and shows up threedays later. Or your star salesperson who's terrific withcustomers--when she's not fighting with her boyfriend.
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