Micah Solomon

Entrepreneur Leadership Network Contributor
Customer Service Transformation Expert

Customer service transformation expert, consultant, author, keynote speaker, proprietor of micahsolomon.com. Known in technology, patient experience, B2B, retail, hospitality industry, retail banking. Named "World's #1 customer service transformation expert" by Inc. Magazine.

Latest

领导

How to Turn an Upset Customer Into Your Company's Best Advocate

The secrets of turning upset customers into raving fans, courtesy of the scientifically proven principle called "the service recovery paradox."

领导

How to Use the Least Sexy Customer Service Channel to Get Your Cash Registers Ringing

Old-school telephone conversations with customers are a powerful customer service tool and a brand-builder that creates customer engagement, loyalty and a more sustainably positive bottom line.

领导

Want a Customer Service Revolution? Start By Changing Your Culture

If you want to transform customer service performance at your company, you need to look beyond individual employee behaviors and focus on your broader customer service culture.

领导

Why Customer Service Is Your Get Out Of Jail Free Card For Business Success

These are the secrets of using customer service as a powerful business advantage, with exceptional results and almost zero risk of it being knocked off.

领导

The Best Customer Service Companies Spend These 8 Minutes A Day Becoming Better Than the Rest of Us

These short and wildly effective customer service improvement steps will set you well on your way toward becoming "the Ritz-Carlton of Industry X" or "the Zappos of Industry Y."

Growing a Business

5 Life-Changing Customer Service Secrets You Can Learn From Five-Star Hotels

Dramatically improve the customer service at your business by emulating the great hotels, including The Ritz-Carlton, Four Seasons and Michael Dell's newest ultra-luxury property.

More Authors You Might Like

Loading...