What This Business Owner Did to Get His Team Out of a Sales RutA little friendly competition translated into a big jump in sales.

Brian Brady was doing everything he could to motivate the 30 salespeople he employs at his six Wireless Zone franchises in Virginia. Every few months he'd run sales contests and put up prizes like cruise vacations, iPads and gift cards. But no matter how lavish the rewards or how much excitement he tried to generate, the contests failed to result in significant extra sales.

"You always have your overachievers, then your middle-of-the-road sales guys, then the bottom tier," Brady says. "The contests always had the same results, with the top salespeople winning. I had to start handicapping people, and the people at the top felt they were being punished for being good. The people at the lower end never paid attention to the contests because they felt like they'd never win."