Entrepreneur Plus - Short White
For Subscribers

3 Strategies for Dealing With Toxic PeopleUnfortunately, you can't change them. But you can change the way you interact with them.

ByMichelle Juergen

This story appears in theApril 2014issue of狗万官方.Subscribe »

Illustration © Michael Austin

"Nothing astonishes men so much as common sense and plain dealing," Ralph Waldo Emerson once mused. It's a solid observation about handling interactions with difficult people. Mark Goulston, a Los Angeles-based business psychiatrist and consultant and author ofJust Listen: Discover the Secret to Getting Through to Absolutely Anyone, says it's simple to deal with the bullies, the blamers, the rage-aholics, the whiners and the complainers. Here's how.

Don't expect them to not be difficult.Once you've identified a difficult person, adjust your expectations so you're not blindsided by their actions, and create some emotional distance.

Say to yourself, Here we goagain.When these types of people aren't getting what they want, they push you into anger or exasperation, making it difficult for you to think clearly. Reframe the situation--remember, this is their issue, not yours. "Most difficult people provoke us because they're often hiding something--a lack of competence, a lack of ability or something they were supposed to do and didn't do," Goulston says, "and by provoking us, either from anger or whining and complaining, what they often try to do is distract us from exposing whatever that thing is that they're hiding."

This is a subscriber-only article. Join Entrepreneur+today for access

Related Topics

Living

I Tried the Semi-Private Air Carrier That Lets You Arrive 20 Minutes Before Your Flight. Here's What It Was Like — And How to Do It Affordably.

"There's a reason people pay 10 to 100 times more to fly privately than to fly commercially. You just want to save time, right? It's not about Champagne and caviar."

Fundraising

Their First Pitch Failed. Can These Entrepreneurs Can Turn Their Flops Into Fortune?

On this special episode of 'Elevator Pitch,' contestants get a rare shot at redemption.

Business News

McDonald's Made a Simple Change to a Cult-Favorite Menu Item. Now, the Sandwich Is a $1 Billion Brand.

The crispy chicken sandwich originally debuted on menus in 2021.

Thought Leaders

拆除9到5 -为什么工作堆积是Future of Work

The rising trend of job stacking as a popular alternative to the traditional 9 to 5 work schedule, particularly among the millennials and Gen Z populations. Delve into the benefits of job stacking and discover its potential to revolutionize the American workforce by fostering greater satisfaction and autonomy.

Business News

Some Lenders Are Offering 'Buy Now, Refinance Later At No Cost' Deals — But Is There a Catch?

Soaring mortgage rates have priced buyers out of the market, but some experts are saying to buy now and refinance later. Is it really that easy? Here's what to know.

Business News

CEOs and CMOs Are Butting Heads at More Companies Than We Know — and It's Been Going on for Some Time

A recent report found a growing disconnect between the two C-suite positions.