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Royal TreatmentThe (sometimes) sad state of America's customer service.
Opinions expressed by Entrepreneur contributors are their own.
There was a time when customers were considered important. Abusiness stood behind its products and services. The word"service" was linked with the word "smile." Notanymore!
How many times have you been disappointed with a company'scustomer service? Tried to return an item you bought andcouldn't? Spent weeks trying to correct a billing error on astatement while getting late charges added to your bill?
